Listen to this week’s episode

Episode 158

On this week’s episode of Next Mile, I sit down with Michael Batnick, Managing Partner at Ritholtz Wealth Management. Michael began his career in sales at a life insurance company. Today, he focuses on helping clients navigate the challenges of long-term investing and achieve their financial goals. 

We discuss how AI is disrupting the wealth management industry, including the realities of rising technology spending, the limits of AI-driven efficiency in human relationships, and how firms can use AI to improve advisor training. Michael also shares the concept behind Exhibit A—Ritholtz’s custom-branded visual storytelling and charting software platform—and the importance of building intuitive technology that genuinely makes people’s lives easier.

Key Takeaways

• Don't confuse efficiency with capacity. AI can automate preparation, documentation, and follow-up, but human capacity for real, meaningful conversations has a ceiling regardless of how much prep work gets automated.

• Rethink how you train the next generation of advisors. Build a training engine, not just a productivity tool. If AI tools can simulate practice scenarios and give real-time coaching feedback, use them to compress the learning curve for junior talent instead of burning your best chances on people who might not be ready yet. 

• Question industry narratives before adopting them. Just because a structure worked for someone else doesn't mean it's automatically right for your business. Figure out what you actually need. 

• Make technology so intuitive that clients barely notice it. When software is genuinely easy to use, adoption grows, support needs drop, and businesses can scale more sustainably. 

Quotes

"There's never been more excitement and also more confusion about the future of where we're going." ~ Michael Batnick 

"I think a lot of people are really excited about the promise of AI and what it's going to do to change our industry, our jobs, our margins, and the way that we communicate with clients. But I don't think we know what that looks like, which is fine, totally fine and normal." ~ Michael Batnick

"Dealing with clients is exhausting, mentally and emotionally. It takes a lot out of you." ~ Michael Batnick

Links

• Michael Batnick on LinkedIn

• Ritholtz Wealth Management

• Future Proof

• Matt Cerminaro

• Exhibit A For Advice

• Ian Wenik

• Creative Planning

• Altruist

• Jason Wenk

• Powerhouse by James Miller

Connect with our hosts

• Milemarker.co

• Kyle on LinkedIn

• Jud on LinkedIn

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If you’d like to schedule a time to talk with me about anything we cover on our podcast or Milemarker, click here for 15 minutes.

Kyle Van Pelt